THE COMING DEATH OF VOIP

Internet telephony – “voice over IP” or “VOIP” – is just now approaching the mass market. Consumer products are hitting the market from the likes of Linksys designed to work with AT&T and Vonage systems, for example, and Skype...

VICTORY FOR THE LITTLE GUY

WalMart is getting out of the rental DVD business and turning its customers over to Netflix.WalMart only made a half-hearted effort to compete over the last two years, developing a hundred thousand customers who drew from a comparatively small selection and got slow...

FIND A HUMAN

Frustrated by voice mail systems? Here’s a list you might find useful. It’s the phone numbers for several dozen large companies – banks, cell phone carriers, credit card companies, insurance companies, and more – with instructions for each one...

REBATES: THEY DON’T WANT YOU TO GET THEM

Here’s a good article about the rebate game. Whether you believe in rebates or disdain them, never forget that they don’t want you to get them. The process is intentionally difficult and fraught with error, and you don’t stand a chance if you treat...

MGM v. GROKSTER

Oral arguments are set in the US Supreme Court on Tuesday in MGM v. Grokster, a case with potentially huge consequences. File sharing programs are used for downloading music and movies, but they are also used for group collaboration and completely legitimate...