You Are Not The Customer

Facebook has a vision that every single thing you do will be channeled back into a record of your life held by Facebook and shared in real-time with your friends – every web site you visit, every photo you take, every movie you see and song you play and place you go,...

Outages Happen

On August 10, the main data center for Exchange Defender suffered a catastrophic power failure. Clients using the spam filtering service had their incoming and outgoing mail interrupted or massively slowed for most of a day, and hosted mailboxes went offline for as...

Google+ And The Dimming Of Facebook

Google+ represents Google’s boldest step yet into the social networking space, with a direct shot across Facebook’s bow. After several failed social network projects (Buzz, Orkut, Wave), Google might have a winner with Google+, at a time when Facebook is due for a...

Google News Badges And The Decline Of Western Civilization

When I opened Google News today, I was greeted by this screen, asking me to “collect private badges for [my] favorite topics”: Here’s the way it was described in the Google Blog: “On Google News, the average reader of political news has read 20 articles about politics...